Western Chief | Frequently Asked Questions & Answers

Frequently Asked Questions

Track Your Order

Orders ship within 2-3 business days and on average take two weeks to receive. Orders placed after 2pm PST will ship the next day. Check the status of your order.

Track your order

Customer Service & Returns

Customer inquiries will be responded to within 1-2 business days.



Policies, Terms & Conditions

Details on our policies available here and we’re happy to answer further questions.

Read More

What is your return / replacement policy?


We process returns and exchanges through our Returns Center.

We accept returns and exchanges on unused product within 90 days of purchase. For your convenience, a return shipping label is included and costs $5. To use the shipping label included in your order for a return or exchange, purchase it in advance here.

For returns, the $5 will be deducted from your refund to cover the cost of return shipping.

All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages.

Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.

Defective Product

Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase

How do you ship product?

We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses.  Please note that our single item orders typically ship in the shoe box to reduce waste. If an order has multiple items, we will ship in a cardboard box. Our boxes can be recycled.

Where are Western Chief's products made?

Western Chief products are thoughtfully dreamed up and designed in Kent, Washington and are produced in China.

What are your rain boots made of?

All our boots are unique because each one is handmade. Most of our women’s and kids’ boots are predominately rubber. The remaining rain boots are the kids’ ‘Light-Up’ boots that are made with PVC and some women’s PVC boots.

Do you sell replacement parts?

No, we do not sell replacement parts such as buckles and insoles.

Are the neoprene boots waterproof?

Yes! The material is weather proof and helps keep you dry and insulated.

There’s a chemical smell, is that normal?

They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell is part of vulcanization and is normal and safe for wear. You can’t wash off the smell, it just needs to be ventilated for a few days.

How do I clean my rain boots and sandals?

For rain boots, we recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear.

For your sandals, we recommend using an antimicrobial soap and warm water. Hand wash your sandals or use a soft bristled brush to gently scrub away debris. Rinse and air-dry, do not machine wash them.

How do I care for my rain boots?

We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.