Track Your Order
Orders ship within 2-3 business days and on average take two weeks to receive. Orders placed after 2pm PST will ship the next day. Check the status of your order.
Frequently Asked Questions
Customer Service & Returns
Customer inquiries will be responded to within 1-2 business days.
M-F 9AM-4PM PST
Policies, Terms & Conditions
Details on our policies available here and we’re happy to answer further questions.
- What is your return / replacement policy?
Returns:
If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 90 days of purchase.
A $5.00 return label for returns or exchanges is included with your order. For returns, the $5 will be deducted from your refund. For exchanges, please call Customer Service at 1-800-925-7463 to verify credit card information.
All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages.
Washington Shoe Company
Website Returns
5530 S. 226th St
Kent, WA 98032Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.
Defective Product:
Washington Shoe provides warranty against defects in craftsmanship for one-year from the purchase date. If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.
- How do you ship product? Do you ship outside of the U.S.?
We ship FedEx Ground for most deliveries. We ship USPS for Alaska, Hawaii, and PO Box addresses. Other locations are determined on a case by case basis so please inquire if interested customerservice@washingtonshoe.com.
We are unable to ship, return, or exchange boots for customers outside of the U.S.
- What are your rain boots made of?
All our boots are unique because each one is handmade. Most of our women’s and kids’ boots are predominately rubber. The remaining rain boots are the kids’ ‘Light-Up’ boots that are made with PVC and some women’s PVC boots.
- Do you sell replacement parts?
No, we do not sell replacement parts such as buckles and insoles.
- Are the neoprene boots waterproof?
Yes! The material is weather proof and helps keep you dry and insulated.
- There’s a chemical smell, is that normal?
They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell is part of vulcanization and is normal and safe for wear. You can’t wash off the smell, it just needs to be ventilated for a few days.
- How do I clean my rain boots and sandals?
For rain boots, we recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear.
For your sandals, we recommend using an antimicrobial soap and warm water. Hand wash your sandals or use a soft bristled brush to gently scrub away debris. Rinse and air-dry, do not machine wash them.
- How do I care for my rain boots?
We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.